+ When can I reach someone regarding my order?
You may email us with any questions you may have. Please also include your contact details in your email.
+ How long until I receive my order?
Shipping will be on Mondays (only if money reflects in my account). No shipping will be done on "proof of payment". Shipping Options shown below are for within South Africa only, please enquire for shipping charges outside the South African border.
Please make sure of the sizes in my description before placing your order, as returns will only be accepted when the item was not as described. SORRY - NO PICKUPS!!!
Note that my items are not advertised WITH certificates and therefore please don't ask for certificates afterwards. I am an importer and not a jeweler. Application for a valuation certificate can be done at your nearest jeweler. Please note that colours might be slightly different than on the pictures.
If the parcel must be mailed outside of South Africa, please change the shipping to R150 plus insurance.Please note that this includes envelopes, boxes, bubble wraps, labels and other services as well as the postage fee required by the Postal Service.
So it is just not the postage that we pay for but also many other services connected with serving you better. Postage fees are not refundable.Please note about the color variation. The color of photos may vary from different monitor.
We also try our best to show the material in a colour that is as close as possible to the original, all our photos are made using light that is as close to natural as possible and avoid color variation. Therefore, we will not accept returns based on colour variation of your gem from the display on your particular monitor or particular photo.
An extra 4% charge on total purchace will be added for postal insurance.
+ What payment methods do you accept?
Buyers can also make a cash deposit to our bank account from any South African bank with fast payment confirmations emailed to you.
+ What is your return policy?
We do not accept returns or issue refunds. If for some reason you are not completely satisfied, we will gladly offer you an exchange for a different item of your choice or we can issue you a gift certificate in the amount of the item. For further assistance regarding this matter please contact us at email@example.com
+ What does 925 sterling mean?
Sterling silver is an alloy of silver containing 92.5% by mass of silver and 7.5% by mass of other metals, usually copper. The sterling silver standard has a minimum millesimal fineness of 925.
Fine silver, for example 99.9% pure silver, is generally too soft for producing functional objects; therefore, the silver is usually alloyed with copper to give it strength while preserving the ductility and beauty of the precious metal.
+ From what age can you do Ear piercing?
Because we use only the most hygienic system on the market (studex) with allergy free medical grade earrings specially designed for baby and toddlers we do ear piercing from 10 weeks.
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